Refund policy

Paradise Laser is confident that you will love everything you purchase from us. However, if you aren't satisfied with a product we are here to help! 

Refund, Sales & Treatment Policy

At Paradise Laser Medical Spa, we are committed to providing exceptional, results-driven treatments using medical-grade technology, advanced techniques, and expert care. We want every client to feel informed, comfortable, and confident when choosing our services.

To ensure clarity, consistency, and fairness for all clients, please carefully review the following Sales, Payment, Refund, and Treatment Policies before making a purchase.

All Sales Are Final

All services, gift cards, packages, memberships, promotions, payment-plan purchases, and retail products purchased at Paradise Laser Medical Spa are final and non-refundable, unless otherwise specifically stated in this policy.

This applies to purchases made in-studio, online, through payment links, or through third-party/payment-plan providers, regardless of whether the treatment or service has begun.

By purchasing a service, package, membership, product, or gift certificate, the client acknowledges and agrees to these terms.

Products & Retail

Unused retail products may be eligible for store credit only if the return inquiry is submitted within 10 days of the original purchase date.

Products must be unused, unopened, and in their original condition. Products that have been opened, used, damaged, or altered may not qualify for store credit.

If your return request is approved, we will provide return instructions and, when applicable, a return label.

Store credit is not redeemable for cash and cannot be exchanged for a refund.

Return Inquiries

You may submit a return inquiry by email at:

paradiselaserteam@gmail.com

A member of our team will respond as soon as possible, generally within 24 hours.

To help us process your inquiry efficiently, please include:

  • Your full name

  • Phone number

  • Order number, if applicable

  • Item(s) purchased

  • Date of purchase

  • Reason for your return inquiry

Our return process generally takes 1–3 business days after receiving your return inquiry, depending on the nature of the request.

Submitting an inquiry does not guarantee approval of a return, refund, or store credit.

Gift Certificates & Gift Cards

All gift certificates and gift cards are final sale and non-refundable.

Gift certificates and gift cards may not be exchanged for cash or redeemed for cash value unless required by applicable law.

Gift certificates and gift cards are intended for personal use and may not be reproduced, resold, distributed, or exchanged for unauthorized compensation.

Payment Links & Payment Plans

Purchases made through payment links or payment plans are subject to the same final sale and non-refundable policy unless otherwise required by applicable law.

Entering into a payment plan constitutes an agreement to complete the applicable payment obligations. Cancellation of a treatment, package, or membership does not automatically cancel any outstanding payment-plan obligations.

If you have questions regarding a payment or payment plan, please contact our team directly so we can review your account and assist you.

Laser Hair Removal

All Laser Hair Removal Packages are non-refundable and final sale.

  • Laser Hair Removal Packages cannot be exchanged for cash or refunds.

  • Packages cannot be switched to a different body area than the area originally purchased.

  • Unused Laser Hair Removal Packages are non-refundable.

  • Treatment results vary from person to person and are not guaranteed.

  • Multiple sessions are generally required to achieve optimal results.

  • We cannot treat white, gray, or red hair, as these hair colors may not respond effectively to laser treatment.

  • We cannot treat directly over tattoos or moles.

  • If you become pregnant or plan to become pregnant, your Laser Hair Removal Package may be paused until you are medically cleared to resume treatment.

  • Any treatment pauses, delays, or changes required for safety do not constitute grounds for a refund.

Treatment Eligibility & Safety

For your safety, Paradise Laser Medical Spa reserves the right to postpone or decline treatment when a client presents with a condition, medication, recent procedure, or other circumstance that may increase the risk of an adverse reaction.

We may postpone treatment for circumstances including, but not limited to:

  • Use of photosensitizing antibiotics. Treatment may need to be postponed until 2 weeks after the last dose, depending on the medication.

  • Botox or dermal filler within the applicable waiting period.

  • Recent sun exposure or use of a fake tan in the treatment area. Treatment may need to be postponed until approximately 2 weeks after the most recent exposure, depending on the circumstances.

  • Use of anticoagulant or blood-thinning medications.

  • Epilepsy.

  • Melanoma or skin cancer.

  • Rosacea or telangiectasia.

  • Keloid scarring.

  • Active bacterial, viral, or fungal infections.

  • Bleeding disorders.

  • Immune suppression.

  • HIV/AIDS.

  • Hepatitis.

  • Lupus.

  • Scars that are less than 3–6 months old.

  • Very thin or compromised skin.

  • Active sunburn.

  • Active rashes or irritation.

  • Pregnancy or nursing.

  • Recent COVID-19 infection or positive COVID-19 test.

  • Use of Accutane/isotretinoin. Treatment may need to be postponed until 6 months after the last treatment, depending on the circumstances.

  • Waxing, sugaring, or other hair-removal methods within the previous 30 days.

  • Any other medical condition, medication, procedure, or circumstance that may make treatment inappropriate or unsafe.

These guidelines are intended to protect your health and minimize the possibility of adverse reactions. The final decision regarding whether treatment can safely be performed will be made by our trained treatment provider based on the information available at the time of your appointment.

Facials, Microneedling & Chemical Peels

All facial, microneedling, chemical peel, and other spa services offered at Paradise Laser Medical Spa are non-refundable and final sale.

For your safety, treatment may be postponed or declined if you have recently undergone certain cosmetic procedures or have a condition that may increase the risk of irritation, injury, infection, or other adverse reactions.

Treatment may be postponed for circumstances including:

  • Botox within 5–7 days.

  • Dermal fillers within 7–10 days.

  • Recent chemical peels or laser treatments within approximately 30 days.

  • Pregnancy or nursing.

  • Epilepsy.

  • Melanoma or skin cancer.

  • Rosacea or telangiectasia.

  • Keloid scarring.

  • Active bacterial, viral, or fungal infections.

  • Bleeding disorders or use of blood-thinning medications.

  • Immune suppression.

  • HIV/AIDS.

  • Hepatitis.

  • Lupus.

  • Scars less than 3–6 months old.

  • Very thin or compromised skin.

  • Active sunburn or significant skin irritation.

  • Recent or current Accutane/isotretinoin use within the previous 6 months.

  • Chemotherapy or radiation treatment within the previous 6 months.

  • Recent COVID-19 infection or positive COVID-19 test.

  • Any other condition that may make treatment inappropriate or unsafe.

Cancellation & Rescheduling Policy

We understand that plans can change. We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

A $50 cancellation/rescheduling fee will apply to any appointment that is canceled or rescheduled less than 24 hours before the scheduled appointment time, as well as to no-show appointments.

This policy applies to all appointments and services, including but not limited to:

  • Laser Hair Removal
  • Facials
  • Microneedling
  • Chemical Peels
  • Injectables
  • Botox
  • Dermal Fillers
  • Consultations
  • Spa Services
  • Any other appointment scheduled with Paradise Laser Medical Spa

The $50 fee applies regardless of the reason for the late cancellation or rescheduling, except in circumstances where Paradise Laser Medical Spa determines an exception is appropriate.

Late Arrivals

We value every client's time and ask that you arrive on time for your appointment. Arriving late may result in a shortened treatment time or, when necessary, the appointment being rescheduled.

If an appointment must be canceled or rescheduled due to a late arrival, the $50 cancellation/rescheduling fee may apply.

No-Shows

A $50 no-show fee will apply when a client does not arrive for their scheduled appointment and does not provide at least 24 hours’ notice.

Repeated late cancellations or no-shows may result in additional appointment restrictions or require a deposit or prepayment before future appointments can be scheduled.

Cancellation or rescheduling of an appointment does not cancel, refund, or modify any previously purchased package, membership, service, or payment-plan obligation.

We appreciate your understanding and respect for our providers' time. Our appointments are reserved specifically for you, and providing at least 24 hours' notice gives us the opportunity to offer that appointment to another client.

Package Use & Treatment Results

Results from aesthetic and laser treatments vary based on individual factors, including skin type, hair characteristics, hormones, genetics, medical history, medications, lifestyle, and adherence to recommended treatment plans.

Paradise Laser Medical Spa does not guarantee a specific cosmetic result, number of treatments, degree of hair reduction, or length of time results will last.

Our providers will make every effort to recommend treatments appropriate for your individual goals and circumstances.

Following pre-treatment and post-treatment instructions is an important part of achieving the best possible outcome and reducing the risk of complications.

Client Responsibility

Clients are responsible for providing complete and accurate information regarding their medical history, medications, allergies, recent procedures, skin conditions, pregnancy status, and any other information that may affect treatment safety.

Please notify our team before treatment if anything about your health, medications, skin, or recent procedures has changed.

Failure to disclose relevant information may affect treatment eligibility and safety.

Treatment Modifications & Safety Decisions

Paradise Laser Medical Spa reserves the right to modify, postpone, or decline a treatment when, in our professional judgment, proceeding may not be safe or appropriate.

A safety-related treatment postponement does not automatically qualify the client for a refund.

If a provider determines that an alternative treatment or adjustment is more appropriate, our team will discuss available options with you whenever possible.

Digital Products

All digital products, downloadable products, gift certificates, packages, and services are delivered electronically to the email address provided at checkout. No physical item will be shipped unless specifically stated otherwise.

Due to the nature of digital and instant-download products, refunds or returns will only be considered after we have spoken with you directly or received an email from you regarding your inquiry.

Digital products purchased from Paradise Laser Medical Spa are for personal use only.

You may not reproduce, resell, redistribute, share, copy, modify, or profit from our digital products without written authorization.

Colors, images, formatting, and other visual elements may appear differently depending on your device, monitor, browser, or individual screen settings.

Policy Acknowledgment

By purchasing a service, product, package, membership, gift card, gift certificate, or other offering from Paradise Laser Medical Spa, you acknowledge that you have had the opportunity to review and understand these policies.

If you have questions about a purchase, upcoming treatment, package, or appointment, please contact us before your appointment so our team can assist you.

Questions?

Please call us directly at 561-815-4074 or email us at paradiselaserteam@gmail.com. Our team is always happy to help clarify our policies and make sure you feel comfortable and informed about your treatment.

Thank You for Choosing Paradise Laser Medical Spa

We truly appreciate your trust in us and the opportunity to be part of your beauty and self-care journey. Your safety, comfort, and satisfaction are incredibly important to our team. We are committed to treating every client with kindness, honesty, professionalism, and personalized care.